Get Help When You Need It
BC Game customer support is here to resolve issues, answer questions, and guide you through any challenge. Reach out through live chat, email, phone, or messaging apps 24/7. Support is available in English and Hindi, with most queries answered within minutes.
Live Chat Support
Chat is the fastest way to solve urgent issues. Use it when you need instant help with deposits, game errors, or account access.
- How to access: Open the website or app, tap the chat icon at the bottom right corner
- Best for: Quick questions, payment problems, bonus queries, login issues
- Hours: Available 24/7
- Languages: English, Hindi
- Response time: Usually under 2 minutes
- Pro tip: Have your account number ready before starting the chat. Describe the problem in one clear sentence to get faster help.
Email Support
Email works best for detailed issues that need documentation or screenshots. The support team reviews each case thoroughly and replies with solutions.
- How to send: Write to [email protected] with your account details and issue description
- Best for: KYC verification, withdrawal delays, bonus disputes, account restrictions
- Email address: [email protected]
- Response time: 4 to 12 hours on average
- Pro tip: Use a clear subject line like “Withdrawal Pending 48 Hours”. Attach screenshots showing the error or transaction ID. Include your registered mobile number.
Phone Support
Call when you need to explain a complex situation or prefer speaking directly. Phone support handles urgent account issues and payment failures.
- How to call: Dial the helpline number displayed in your account dashboard under “Contact Us”
- Best for: Urgent withdrawal problems, account lockouts, verification issues, large payment failures
- Contact number: Available after login in the Help section
- Hours: 24/7 availability
- Wait time: 1 to 5 minutes depending on call volume
- Pro tip: Call during early morning or late evening hours for shorter wait times. Keep your account username and last transaction details handy.
Technical Support
Technical support handles game crashes, app errors, payment gateway failures, and system bugs. This team has direct access to backend tools and can investigate deeper issues.
- How to reach: Email [email protected] or select “Technical Issue” in live chat
- Best for: App crashes, game freezes, deposit not credited, payment errors, login failures
- Contact: [email protected]
- Response time: 2 to 8 hours depending on issue complexity
- Pro tip: Include device model, operating system version, browser name, and exact error message. Take a screenshot showing the error code if available. List the exact time the issue occurred.
VIP and Priority Support
VIP members get priority handling with dedicated support agents. If you hold VIP status, you can skip the queue and access faster resolution channels.
- How to access: Log in and go to VIP section, then click “Priority Support”
- Who qualifies: Players with VIP Bronze level or higher
- Best for: High-value withdrawals, account reviews, exclusive bonus queries, personalized assistance
- Contact method: Dedicated VIP chat line and direct phone number
- Response time: Under 1 minute for chat, under 2 minutes for calls
- Pro tip: Reach your VIP host directly through the in-app messenger for the fastest service. VIP members can request callbacks if phone lines are busy.
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Social Media and Messaging Support
Reach the team through Telegram, WhatsApp, or Twitter if you prefer messaging apps. These channels are monitored regularly and offer another way to get help.