Get Help When You Need It

Live chat is the fastest way to get answers. It connects you directly with a support agent who can resolve most issues in real time.

How to Access:

• Click the chat icon in the bottom right corner of any page
• Available 24/7 on desktop and mobile
• Supported languages include English and Urdu

Best Used For:

• Urgent account issues
• Payment queries that need quick resolution
• Verification questions
• Bonus or promotion clarifications
• General navigation help

Response Time:

• Most chats connect within 1-3 minutes
• Complex issues may take 5-10 minutes to resolve
• Wait times increase during peak hours (evenings and weekends)

Getting Faster Help:

• Have your account details ready before starting the chat
• Describe the problem clearly in your first message
• Include screenshots if the issue is visual
• Avoid starting multiple chats for the same issue

Email works best for detailed questions or when you need a written record of your conversation. It allows you to explain complex situations fully.

How to Contact:

• Send your message to [email protected]
• Include your username and registered email address
• Attach any relevant documents or screenshots
• Use a clear subject line that describes your issue

Best Used For:

• Account verification documents
• Detailed payment history requests
• Complaints requiring formal documentation
• Issues that need multiple screenshots or attachments
• Non-urgent technical problems

Response Time:

• Standard replies arrive within 2-4 hours
• Complex cases may take up to 24 hours
• Weekends and public holidays may extend response time

Getting Faster Replies:

• Write a specific subject line (e.g., “Withdrawal Not Processed – Username123”)
• Include all relevant details in the first email
• Attach clear photos of documents rather than unclear scans
• Avoid sending multiple emails about the same issue

Phone support provides direct voice communication for situations that need immediate verbal explanation or resolution.

How to Call:

• Find the contact number in your account dashboard under “Support”
• Pakistan users can use the local helpline number listed on the website
• Lines operate 24 hours a day, seven days a week
• English and Urdu speaking agents available

Best Used For:

• Urgent security concerns
• Account lockout situations
• Large withdrawal delays
• Technical problems affecting gameplay
• Issues requiring step-by-step guidance

Response Time:

• Calls typically connect within 2-5 minutes
• Peak hours (evenings) may have longer wait times
• Resolution depends on issue complexity

Getting Faster Service:

• Call during off-peak hours (morning or early afternoon)
• Have your account username and email ready
• Note down any error codes or messages before calling
• Prepare a clear description of what happened and when

Social platforms and messaging apps offer flexible ways to contact the support team using tools you already use daily.

Available Platforms:

• WhatsApp: Message the official number listed on the contact page
• Telegram: Join the official channel and send direct messages
• Facebook Messenger: Contact through the verified page
• Twitter: Tweet or DM @BCGameOfficial for assistance

Best Used For:

• General questions about the platform
• Promotion or bonus enquiries
• Non-sensitive account questions
• Quick status updates on pending issues
• Community feedback

Response Time:

• WhatsApp and Telegram typically respond within 10-30 minutes
• Social media replies may take 30 minutes to 2 hours
• Response speed varies based on message volume

Getting Better Results:

• Use direct messages for account-specific issues
• Avoid sharing sensitive information in public comments
• Include your username when messaging
• Be patient during high-traffic periods

Specialized technical support handles problems related to platform functionality, payment processing, and account access.

How to Access:

• Email technical issues to [email protected]
• Use the “Technical Issue” category in live chat
• Call the helpline and request technical department transfer

Best Used For:

• Login failures or password reset problems
• Game loading errors or display issues
• Payment gateway failures
• Deposit not reflecting in account
• Withdrawal processing delays
• App crashes or performance problems

Response Time:

• Initial response within 1-2 hours
• Investigation and resolution may take 4-24 hours
• Complex technical cases can require 48 hours

Getting Faster Resolution:

• Take screenshots of error messages
• Note the exact time the problem occurred
• Include your device type and browser version
• Describe what you were doing when the error happened
• Test on a different device or network if possible

Qualified VIP members receive dedicated customer service with faster response times and personalized assistance.

How to Access:

• VIP members see a dedicated contact option in their account dashboard
• Priority phone line available for Silver tier and above
• Direct email contact with a personal account manager for Gold and Platinum tiers

Who Qualifies:

• Silver VIP: Regular players with consistent activity
• Gold VIP: High-volume players with substantial deposits
• Platinum VIP: Top-tier players with exclusive service needs

Priority Benefits:

• Live chat responses within 60 seconds
• Email replies within 30 minutes
• Dedicated phone line with no wait time
• Personal account manager for urgent issues
• Priority processing for withdrawals and verifications

Response Time:

• VIP chat connects in under 1 minute
• Email responses arrive within 15-30 minutes
• Account managers available 24/7

Maximizing VIP Service:

• Maintain consistent play activity
• Complete full account verification early
• Use your dedicated contact channels
• Build a relationship with your account manager