Fast help for players in Nigeria

Live chat is the quickest way to reach BC Game live support. Use it for urgent questions and real-time fixes.

• How to start
  • Log in on the website or app, tap Help or the chat bubble at the bottom right.
  • From the menu, go to Support, then choose Live chat.
  • Give your username and a short summary of the issue.
• Best for
  • Login or 2FA problems, account lock, password reset.
  • Deposit or withdrawal questions, failed payment, missing credit.
  • Bet or game not loading, error messages, lag.
  • Bonus, free spin, or wager requirement questions.
• Hours and languages
  • 24/7 chat.
  • English always available. Nigerian Pidgin when agents are available.
• Expected timing
  • First response: 1–3 minutes.
  • Simple fixes: 5–15 minutes. Complex cases may take longer.
• Tips for faster answers
  • Describe the problem in one line first. Then add details.
  • Share your registered email, affected game, and bet or transaction ID.
  • Add screenshots of errors or bank refs. For crypto, include the tx hash.
  • Say your device, app version, browser, and network type.
  • Keep one issue per chat to avoid delays.

Email suits non-urgent issues and cases that need attachments or a paper trail.

• How to send
  • Use the Email Support link in Help to open the verified address.
  • If typing manually, send to [email protected].
  • Include your username, registered email, and a clear subject.
• Best for
  • KYC and account review, documents, and compliance questions.
  • Payment disputes, charge review, payout delays.
  • Responsible gaming tools, limits, and self-exclusion requests.
  • Formal complaints or follow-up on a chat case.
• Addresses and routing
  • General support email: [email protected].
  • For sensitive cases, start via the website form so your message routes to the right team.
• Expected timing
  • First reply: 2–12 hours.
  • KYC or complex checks: 24–48 hours.
• Tips for faster handling
  • Subject line example: Deposit failure – Zenith Bank – 18 May – NGN 50,000.
  • List steps taken, error codes, timestamps, and device.
  • Attach clear images. Use JPG or PDF for documents.
  • Send from your registered email and keep the same thread.

Phone support and a helpline number are not offered in Nigeria at this time. There is no support number, no free number, and no helpline number 24/7.

• What to expect
  • No active phone line for customer service.
  • Use live chat for urgent matters. It is faster than calls in most cases.
• Safer alternatives
  • Ask for a review or a case update in chat.
  • Request written confirmation by email after a fix.
• Security tips
  • Do not share OTP, 2FA codes, or passwords on calls.
  • If anyone calls you claiming to be from support, end the call and contact chat or email via the website.

Social media and messaging apps are useful for updates and general questions. For account issues, use chat or email first.

• Where to contact
  • Open the website footer or in-app Help and tap Social to view verified links.
  • Available options may include WhatsApp, Telegram, Facebook Messenger, and X (Twitter).
  • Start chats only from the verified buttons. Do not rely on DMs from unknown accounts.
• Best for
  • Service updates, promos, or quick questions that do not need account checks.
  • Sharing feedback or reporting a display bug.
• Expected timing
  • First response: usually 1–12 hours, depending on the platform.
• Tips for safe use
  • Do not post personal data. Move sensitive details to live chat or the support email.
  • Check for the verified badge. Match the handle from the website links before you join any channel.
  • If asked to pay or send crypto by DM, stop and report it in live chat.

Technical support helps fix access errors, payment failures, and game problems.

• How to reach technical support
  • Start in live chat and select the Technical option when prompted.
  • Or email [email protected] and put Technical in the subject.
• Issues handled
  • Login errors, 2FA or OTP not working, device lockouts.
  • Bank card, USSD, transfer, and crypto deposit issues.
  • Pending or failed withdrawal, wrong balance, or missing credit.
  • Game crash, bet not settling, display or loading errors.
• Expected timing
  • First chat reply: 1–3 minutes. Most fixes: 15–60 minutes.
  • Complex payment or provider cases: 24–72 hours.
• What to include for faster fixes
  • Error text, code, and the exact time it happened.
  • Steps to reproduce the problem.
  • Bet ID, transaction ID, or crypto hash. For bank, the reference number.
  • Screenshots or a short screen recording.
  • Device model, OS, app version or browser, and connection type.

Priority support is available to VIP members. It gives faster replies and a dedicated point of contact.

• How to access
  • Open the VIP tab in your account to see your manager details and priority chat.
  • Use the in-app link to start a private channel by chat, email, or a verified messaging app.
• Who qualifies
  • High-tier players based on activity and fair play. Access is by invite and review.
• What gets priority
  • Large withdrawals, account reviews, limits, and high-stakes game issues.
  • Time-sensitive questions before events or live matches.
• Expected timing
  • Priority chat: first response in 1–2 minutes.
  • Manager follow-up: usually under 5 minutes during active hours.
• Tips to get the most
  • Keep verification up to date to avoid delays.
  • Use one priority channel per case to keep the queue moving.
  • Ask your manager before making major changes to limits or payment methods.