Responsible Gaming

Gambling always carries the risk of losing money. There are no guaranteed wins, and chasing losses often leads to greater financial harm. Understanding this reality is the first step toward playing responsibly.

BC Game offers several control tools to help you manage your betting behavior:

• Set deposit limits: Restrict how much you can add to your account daily, weekly, or monthly.
• Establish loss limits: Cap the amount you can lose within a specific timeframe.
• Use session time reminders: Receive alerts about how long you have been playing.
• Take cooling-off periods: Temporarily suspend your account for 24 hours to several weeks.
• Self-exclude if needed: Block access to your account for extended periods, from months to permanently.

These features help you stay in control. Gambling should fit within your entertainment budget, not replace it. Never bet money you cannot afford to lose. Never borrow funds to gamble. Never use betting as a way to solve financial problems.

Treat gambling as entertainment, not as income. Set clear boundaries before you start playing. Stop when you reach your limits. Take regular breaks to maintain perspective. Keep track of time and money spent. Balance gambling with other activities in your life.

Responsible gaming means knowing when to stop and having the discipline to follow through.

Gambling addiction is a serious condition that affects your financial stability, relationships, and mental health. Recognising the warning signs early allows you to seek help before problems worsen.

Key indicators that you or someone you know may have a gambling problem:

• Spending more than you can afford: Betting money meant for bills, rent, food, or other essential expenses.
• Chasing losses: Continuing to gamble to try to win back money you have already lost.
• Lying about gambling: Hiding the extent of your betting activities from family, friends, or colleagues.
• Neglecting responsibilities: Missing work, school, or family obligations because of gambling.
• Borrowing money to gamble: Taking loans, using credit cards, or asking others for money to fund betting.
• Feeling restless or irritable when not gambling: Experiencing withdrawal symptoms when you try to cut back or stop.
• Gambling to escape problems: Using betting to avoid stress, anxiety, depression, or other emotional difficulties.
• Losing interest in other activities: Abandoning hobbies, social events, or relationships you once enjoyed.
• Unsuccessful attempts to stop: Trying to quit or reduce gambling but finding yourself unable to do so.
• Relationship problems: Experiencing conflict with family or friends due to your gambling behavior.

If several of these signs apply to you, it is time to take action. Gambling addiction is treatable, and help is available.

Preventing and addressing gambling addiction requires awareness, commitment, and practical strategies. BC Game provides tools and recommendations to help you maintain healthy betting habits.

Practical steps to prevent gambling addiction:

• Set strict limits before you start: Decide in advance how much money and time you will spend, then stick to those limits.
• Use platform control tools: Activate deposit limits, loss limits, and time reminders available in your account settings.
• Never chase losses: Accept losses as part of gambling and walk away rather than trying to win back what you lost.
• Avoid gambling when emotional: Do not bet when you are upset, stressed, anxious, or under the influence of alcohol or drugs.
• Take regular breaks: Step away from gambling activities frequently to maintain perspective and control.
• Keep gambling separate from daily life: Do not mix betting with work, family time, or other important responsibilities.
• Track your spending: Monitor how much time and money you spend on gambling to stay aware of your habits.
• Seek alternative activities: Engage in hobbies, sports, social events, or other interests that do not involve betting.
• Talk to someone you trust: Share your concerns with a friend, family member, or professional counselor who can provide support.
• Use self-exclusion if necessary: If you feel you are losing control, temporarily or permanently block access to your account.

Taking action early prevents minor issues from becoming serious problems. Recognising when you need help is a sign of strength, not weakness.

If you or someone you know is struggling with gambling addiction, professional support is available. Several organisations in Bangladesh and internationally provide confidential assistance.

External help organisations and resources:

• Gamblers Anonymous Bangladesh: Local support groups offering peer counseling and recovery programs for individuals affected by gambling addiction.
• National Helpline for Mental Health (Bangladesh): Confidential telephone support for mental health concerns, including gambling-related issues. Contact: 01779-554391
• BeGambleAware: International organisation providing information, advice, and support for problem gambling. Visit: www.begambleaware.org
• Gambling Therapy: Free online support and counseling services available in multiple languages. Visit: www.gamblingtherapy.org
• GamCare: Professional counseling and support services for anyone affected by problem gambling. Visit: www.gamcare.org.uk

These organisations offer confidential assistance, practical advice, and emotional support. Reaching out is the first step toward recovery.

If you are experiencing difficulties with gambling, our customer support team is here to help. BC Game staff can assist you with account controls, self-exclusion options, and direct you to appropriate resources.

Ways to contact BC Game support in Bangladesh:

• Live chat: Available 24/7 on the BC Game website for immediate assistance.
• Email support: Send detailed inquiries to [email protected] and receive responses within 24 hours.
• Telegram support: Contact our official support channel for quick responses and guidance.
• Help centre: Access comprehensive guides, FAQs, and tutorials about responsible gaming tools and account settings.

Our team treats all inquiries with confidentiality and respect. Do not hesitate to reach out if you need assistance managing your account or accessing responsible gaming features.